RBFCU - Credit Union

Reviews

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  Randall Brooks? More like Randall Crooks. If you bank with these people, be very very aware. Firstly, I had a car loan with them. Sure, the interest rate was good but I later found out that other banks had better rates. No big deal though but I later wish I had banked with another credit union. Every time I would call, their staff would give me conflicting information on my auto loan. It was very frustrating but what really angered me was when I tried to withdraw money from my account and unbeknownst to me, the bank has a policy where you have to keep one dollar in the account. Something that was not very clear to me at any point during the two years I banked with them. Apparently, attempting a transfer to another bank while leaving a penny in the account triggers a $24 fee and a rejected transfer. Once I called, they said that there were two sections in the online banking that show the current balance and the available balance. However, the "available balance" portion is right next to a banner advertisement and it's in grey color so it's extremely easy to miss. I tried to call and email their customer service people and they were the most stubborn people I have ever talked to. It made me feel that this was a common thing that they experienced, lots of customers who fall for this and maybe that's why the fee is so high. Seriuosly? $24 for violating this simple rule and you are rigid? I asked to speak with supervisors, nope, they're even more stubborn. Even Bank of America, a bank that is hated by many, a bank that people tell you to leave and flock to a Credit Union has always, always refunded me their fees when there is any trace of ambiguity with the rules. Randall Brooks, you really let me down.
  By Farid S., October 09, 2017

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